It was not so long ago that we have come up with this kind of skills. Being persuasive has been a way of our communication. In telemarketing as well, this has a great contribution towards our improve in qualifying leads and prospects. Some persuasive analysis has been formulated by quality analyst which may somehow seldom followed by telemarketer due to the negative notion of QA does not know how it works in the real world. I have read a book by Joan Mulholland which was very fascinating and I read some of its tactics which possible and closely related to this field of work.
Here are some tactics which we can share about for persuasive tactics:
- Accomodation –When people communicate, they often accommodate themselves in some degree to the language and associated communicative behaviors of the other, adjusting their words and grammar, pace, pronunciation, pauses and turn length to resemble the way the other participants act. In telemarketing, one should not make a client hurry in the manner of conversation. Good telemarketers will accommodate their listener no matter how difficult it is for them to speak with.
- State Cause – To specify the causes or reasons or purposes for some matter. To judge that something is a cause or reason for anything else. Telemarketers should state the cause at hand to avoid any misunderstanding.
- Greeting – The kind of greeting depends on the quality of the bonding that exists between those meetings, and on the medium of communication, and on whether the interaction is cross-gender or cross-cultural. Good telemarketers will greet first and will make it warm as possible.
- Humor – A touch of humor generally affects the interaction in three ways: it is noticed as a language skill, it creates a social experience of enjoyment or laughter, and it reminds A.s of familiar behaviors and routines. It can also be used to dismiss an opponent or his or her case. Your client is not a robot, joke aside will do for fillers.
- Minimalism – To be minimal in speech and especially in response is in many cases poor communication. Exceptions are in formal interrogations, or form-filling, or in emergencies where time is at a premium. Try to be brief and not too wordy, especially for Americans.